Help Center

Step 1: Press Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac) to perform a hard refresh. This forces the browser to reload all assets from scratch rather than using cached versions.

Step 2: Clear your browser cache. In Chrome: Settings → Privacy and security → Clear browsing data → Cached images and files. In Firefox: Settings → Privacy & Security → Clear Data → Cached Web Content.

Step 3: Check that JavaScript is enabled in your browser settings (see requirements above). Without JavaScript, the game cannot load.

Step 4: Disable any browser extensions temporarily, particularly ad blockers or script blockers. Some of these can interfere with game assets loading correctly. Try loading the game in an Incognito/Private window, which disables most extensions by default.

Step 5: Try a different browser from our supported list. If the game loads in one browser but not another, the issue is browser-specific and updating or reinstalling the affected browser usually resolves it.

Step 6: Check your internet connection. Try loading another website to confirm connectivity. If your connection is unstable, try a different network (e.g., switch from Wi-Fi to mobile data, or vice versa).

Step 1: Check your device volume. This sounds obvious, but it's the cause of most audio issues. Make sure your device isn't on silent or muted, and that the volume is turned up.

Step 2: Check the browser tab volume. In Chrome, right-click the browser tab and look for a speaker icon or mute option. Some browsers allow individual tabs to be muted.

Step 3: Enable autoplay audio for the site. Many browsers block autoplay audio by default. In Chrome: click the padlock icon next to the URL → Site settings → Sound → Allow. In Firefox: the browser may display a prompt in the address bar — click to allow audio.

Step 4: Try interacting with the game first (clicking the spin button) before expecting audio to play. Some browsers require a user interaction before allowing a page to play sounds for the first time.

Step 5: Check if the issue occurs in a different browser. If audio works in one browser but not another, the problem is browser-specific. Try updating the affected browser or switching to an alternative.

Step 1: Refresh the page (F5 or Ctrl+R / Cmd+R). In most cases, a frozen game can be resolved with a standard refresh. Your session may reset to the beginning.

Step 2: Close other browser tabs. Running many tabs simultaneously uses significant memory and can cause performance issues. Closing unused tabs frees up resources for the game.

Step 3: Close other applications running on your device. Resource-heavy applications competing for processing power can cause browser-based content to freeze or crash.

Step 4: Restart your browser entirely. Browsers can accumulate memory issues over long sessions. A full close and reopen can resolve persistent freezing problems.

Step 5: If the issue persists across sessions and devices, contact our support team with details of your browser, device, and operating system version so we can investigate.

Step 1: Ensure your screen zoom or display size is set to 100%. An inflated zoom level can cause layout elements to overflow or overlap. In your browser settings, look for Zoom and set it to 100% or Default.

Step 2: Try rotating your device. Some display issues are orientation-specific. Switching between portrait and landscape mode can sometimes trigger the browser to re-render the layout correctly.

Step 3: Update your browser app and device operating system. Outdated software is the most common cause of display inconsistencies on mobile devices.

Step 4: Try a different mobile browser. If you're using Samsung Internet and experiencing issues, try Chrome for Android or Firefox for Android, and vice versa.

Step 5: If your screen is narrower than 360px, some layout elements may not display as intended. We recommend the platform for devices with screens of at least 360px in width.