How to Get the Best Support Experience
At Angry Thunder Spins, we believe every user deserves a prompt, clear, and helpful response. Whether you are a first-time visitor curious about how our free social arcade works, or a regular player who has encountered a technical issue, our support team is here and ready to assist. This guide covers everything you need to know about reaching us and what to expect when you do.
Choosing the Right Contact Channel
We offer three dedicated email inboxes to ensure your message reaches the right team immediately. For general questions about the platform, game features, account settings, or anything else related to your everyday experience, our main inbox at hello@angrythunderspins.com is your first stop. This inbox is monitored by our community and player experience team who are best placed to answer questions about gameplay, the Olympus Thunder Strike game, and how our free platform operates.
If your inquiry relates to personal information — including requests to access, correct, or delete data we hold about you, concerns about how your information is used, or any matter governed by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) — please write directly to our Privacy Officer at privacy@angrythunderspins.com. Privacy requests receive dedicated attention and we are committed to responding within 30 days as required by Canadian privacy law.
For formal legal notices, intellectual property concerns, compliance questions, or matters requiring communication with our legal team, use legal@angrythunderspins.com. This inbox is reviewed by our legal affairs team and is appropriate for service of legal process, formal complaints, or notices related to our Terms of Service.
What to Include in Your Message
To help us resolve your issue as efficiently as possible, please include the following information when you reach out:
- Your name and the email address associated with your account (if applicable)
- A clear and specific description of your question or issue
- The device and browser you are using (e.g., iPhone 15, Safari 17) if your inquiry is technical
- Screenshots or screen recordings if you are reporting a visual or functional bug
- The date and approximate time the issue occurred
- Any error messages you saw on screen
The more detail you provide, the faster we can investigate and respond with a useful answer. Vague messages such as "the game isn't working" without additional context may require us to ask follow-up questions before we can assist effectively.
Our Response Commitment
We aim to respond to all messages within one Canadian business day (Monday through Friday, excluding Canadian federal holidays). During periods of high volume or following major platform updates, response times may extend to two business days. We do not currently offer real-time live chat support, but our email support is monitored throughout the business day and all messages are triaged on receipt.
When you submit a message through our contact form above, you will receive an automatic acknowledgment confirming we have received your request. Please check your spam or junk mail folder if you do not see this within a few minutes. Responses will be sent to the email address you provide in the form.
Responsible Play Support
Angry Thunder Spins is an entirely free social entertainment platform with no real money involved at any stage. However, we take responsible play seriously and recognize that spending extended time on any entertainment platform — including free ones — can occasionally become a habit that affects other areas of life. If you feel you are spending more time on the platform than you would like, we encourage you to visit our Responsible Play page for practical resources and self-management tools.
If you would like to request an account limitation, temporary suspension, or deletion, simply reach out to hello@angrythunderspins.com and our team will process your request promptly and without judgment.
Platform & Technical Support
If you experience technical difficulties — such as a game not loading, animations not playing correctly, or pages displaying incorrectly — our team will work to investigate and resolve the issue as quickly as possible. Most technical issues are isolated to specific device or browser configurations and can often be resolved by clearing your browser's cache, disabling browser extensions, or updating to a current browser version.
Supported browsers include the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. We recommend keeping your browser updated to ensure the best possible performance with Angry Thunder Spins. If you are on a mobile device, please ensure you are using a current version of your device's default browser or Chrome for Android / Safari for iOS.
Platform maintenance windows are typically scheduled during overnight hours (Canadian Eastern Time) to minimize disruption. We will make reasonable efforts to notify users in advance of planned maintenance through notices on the platform itself.
Accessibility
We are committed to making Angry Thunder Spins accessible to all eligible users. If you have encountered any accessibility barriers on our platform, please describe the issue in detail when you contact us at hello@angrythunderspins.com. We take accessibility feedback seriously and will work to address any barriers identified. Our goal is to ensure that the platform can be enjoyed by all Canadian adults aged 19 and over, regardless of their device, browser, or accessibility needs.
Community Guidelines & Reporting
Angry Thunder Spins has community features that allow users to interact with each other. We expect all users to treat each other with respect in line with our Community Guidelines. If you witness behaviour that violates our guidelines — including harassment, hate speech, impersonation, or any other prohibited conduct — please report it via the contact form above or by emailing hello@angrythunderspins.com. Include as much detail as possible, including usernames and screenshots if available. All reports are reviewed by our team and handled in confidence.